Return Policy

Effective Date: [Insert Date]
At IM REIGN, we take pride in the craftsmanship and quality of our leather garments and accessories. We want you to love every piece you purchase from us. If for any reason you are not completely satisfied, our Return & Refund Policy ensures a smooth and fair process.

1. Eligibility for Returns

You may return your purchase under the following conditions:
The item must be returned within 14 days of delivery (EU customers have a legal right to withdraw from online purchases within 14 days without giving a reason – in line with EU consumer protection laws).
The item must be unused, unworn, unwashed, and in its original condition with tags, packaging, and labels intact.
Proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items
For hygiene and customization reasons, the following cannot be returned:
Personalized or custom-made products
Final sale or clearance items
Gift cards

2. Return Process

Request a Return:
Contact our customer care team at [Insert Support Email] within 14 days of receiving your order. Include your order number and reason for return.
Receive Return Authorization:
Our team will provide you with a Return Authorization Number (RAN) and instructions on where to send your product.
Ship the Item:
Pack your item securely in its original packaging.
Include your order confirmation and the RAN.
Ship via a trackable courier service. (We are not responsible for items lost or damaged during return shipping.)

3. Refunds

Refunds are processed once we receive and inspect the returned item.
Approved refunds will be issued to the original payment method within 5–10 business days (processing time may vary depending on your bank or payment provider).
Original shipping costs are non-refundable, except where the return is due to a defective or incorrect item sent by us.

4. Exchanges

We offer exchanges for:
Size adjustments (subject to availability)
Damaged or defective items
If your preferred exchange item is unavailable, we will issue a full refund.

5. Damaged or Incorrect Items

If you receive a defective or incorrect product, notify us within 48 hours of delivery with photos of the issue. We will cover return shipping costs and send a replacement at no additional charge.

6. International Returns

For orders shipped outside the US, EU, or UK:
Customers are responsible for return shipping costs, customs duties, and taxes.
We recommend using a courier service with international tracking to avoid lost packages.

7. Right to Refuse Returns

We reserve the right to reject a return if:
The product shows signs of use, wear, or damage caused after delivery.
The return is initiated after the return window has passed.
The item is missing tags, packaging, or proof of purchase.

8. Contact Us

For return requests or questions, contact us:
Email: info@imreign.com